Charleston, SC  •  Columbia, SC  •  Charlotte, NC  •  Virtual Services Available

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Whether you're looking for professional development training or organizational conflict resolution services, start here.

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Professional Development Courses

Self-paced online courses for HR professionals, federal employees, managers, and leaders. Each course is grounded in peer-reviewed conflict resolution research and built for practical application.

Foundational

Conflict Resolution Fundamentals

⏱ 4 hours (self-paced)

👥 HR professionals, team leads, first-time managers

$197

Most people handle conflict the way they were taught by watching other people handle it badly. This course gives you a structured framework — grounded in Fisher and Ury's principled negotiation model — that replaces instinct with method. You'll leave with a repeatable process for addressing disputes before they become grievances.

Learning Outcomes

  • Identify the four conflict styles and when each escalates
  • Apply interest-based negotiation to workplace disputes
  • Conduct a structured difficult conversation without it derailing
  • Recognize the difference between positional and interest-based conflict
Advanced

Federal EEO ADR Practitioner Training

⏱ 8 hours (self-paced + live Q&A)

👥 Federal HR specialists, EEO counselors, agency ADR coordinators

$497

Federal EEO disputes follow a specific procedural track, and most general mediation training doesn't account for it. This course is built specifically for the federal context — the 45-day counseling window, the role of the EEO counselor, the difference between informal resolution and formal ADR, and how to structure agreements that hold up under agency review. If you work in federal HR or EEO, this is the training that actually applies to your job.

Learning Outcomes

  • Navigate the informal and formal EEO complaint process
  • Apply ADR at the pre-complaint and formal complaint stages
  • Conduct interest-based mediation in federal workplace disputes
  • Document agreements that satisfy agency and EEOC requirements
Intermediate

Leadership Conflict Competency

⏱ 6 hours (self-paced)

👥 Senior managers, directors, executives, military officers transitioning to civilian leadership

$297

Leadership conflict competency isn't about being nice. It's about being direct, consistent, and structurally sound. This course is built for leaders who already know how to manage — and want to get better at the part of management that nobody trained them for: the conversations that determine whether a team stays functional under pressure. We draw on transformative mediation, systems theory, and real case studies from federal and institutional environments.

Learning Outcomes

  • Diagnose conflict patterns in your team before they escalate
  • Lead difficult conversations with directness and without defensiveness
  • Build a team culture where conflict is addressed, not avoided
  • Apply conflict coaching techniques in one-on-one leadership situations
Intermediate

FAIR Systems™ Conflict Navigation

⏱ 5 hours (self-paced)

👥 HR business partners, compliance officers, team leads navigating post-DEIA policy shifts, and federal contractors

$247

Post-DEIA policy transitions have created a new category of workplace conflict — disputes rooted in competing interpretations of fairness, merit, and institutional obligation. Most conflict training doesn't account for the regulatory and political dimensions. This course does. We cover the FAIR Systems™ Framework, procedural justice theory, and the practical tools for facilitating conversations between people operating from fundamentally different experiences of the same policy environment.

Learning Outcomes

  • Identify FAIR Systems™ compliance gaps and distinguish structural conflict from interpersonal conflict
  • Apply procedural justice principles to identity-adjacent workplace disputes
  • Facilitate cross-functional dialogue using FAIR Systems™ frameworks
  • Build organizational policies that reduce conflict at the structural level through merit-based standards